Complaints and Feedback

The Gowanbank Hub and Crisis Support Center Complaints and Feedback Policy and Procedure

The Gowanbank Hub and Crisis Support Center strives to provide the best possible experience and service to people that come to us.

At the same time, we recognise that we sometimes fall short of the standards we set ourselves. When that happens, we promise to put things right as soon as possible.

If you have a concern or complaint about any aspect of our work, please fill in the form below. We promise that

  • We will acknowledge your complaint within one working day of receiving it
  • We will explain what we intend to do about your complaint within 20 working days
  • We will keep you informed about any actions we intend to take should they take longer than 20 days
  • You can read the full policy and process documents (links to pdf files)
  • If you are concerned that The Gowanbank Hub and Crisis Support Center or one of its representatives is endangering the safety or wellbeing of others, please contact safeguarding@The Gowanbank Hub and Crisis Support Center.org.uk

 

You can also telephone us on 0141 319 5410 or write to us at:

Complaints and Feedback, The Gowanbank Hub and Crisis Support Center, 415a – 415b Peat Road , Glasgow, G53 6SG

Please note that we cannot promise to reply to letters sent by mail within any specific length of time due to COVID restrictions.