Need Help in a Crisis.

Our help and support can help to get on top of things.

I need help now – what do I do?

If you need immedate help and support in a crisis situation please contact us on 0141 319 5410 or use our online chat facility here.

Your call will be taken by one of our experienced Volunteer Support Workers. Whether you are calling for yourself, or on behalf of a friend, we will offer you a listening ear and take time to listen and offer advice.

We are also able to direct you to other useful services if you have specific requirements which we are unable to assist with directly and immediately.

Your call can be anonymous. Your call is confidential. We do not require to know your name or any personal details. We will keep your information confidential.

We will only share your personal information should be have a legal basis for doing so. Please see our privacy policy.

If we are unavailable to take your call, please leave a message with your contact number and we will call you back.

Can someone else speak for me?

Yes. Just have them with you when you call as you need to give permission for us to talk to them.

How can I access Emergency Fuel voucher scheme?

In order to access our emergency fuel voucher scheme, you must present to our crisis support service.

We will carry out an eligibility assessment to make your that you qualify for the scheme.

If you are unable to attended our crisis support centre please speak to our dedicated crisis support team.

Emergency food , Can you help?

We provide immediate access to a three days supply of emergency food and household essentials.


We have partnered with a number of originations to help us deliver a number of services to people and families in immediate crisis.

Could I be eligible for some extra financial help?

The Gowanbank Hub do have access to a number of resources to help service users who are in immedate crisis that you might be eligible for.

Can I get help from other national or local organisations?

Many other organisations offer help – from managing money or just general information about whatever’s worrying you.

We want to spread the word and get others to join us so that we can tackle these issues together and campaign for change.



To respond to crisis situations caused by inequalities with respect, digyny and compassion.


To give provide practical help and emotional support to help people to get back on their feet after a crisis situation.


To enable more people to access longer term support


To raise awareness for crisis experienced individuals and families and bring about system change.


If you would like to help us to deliver compassionate help and support for individuals and families in crisis across Greater Pollok and surrounding areas, please go to our donate page.